Dell is the leading technology provider to commercial enterprises around the world.

Friday

Dell Announces Adamo XPS

Dell introduces Adamo XPS, measuring 9.99mm or just four-tenths of an inch. Both laptops set new standards for craftsmanship, design and engineering excellence.

Adamo XPS is a stunning laptop whose design provides a unique experience. With the swipe of a finger, the keyboard appears from under the display as the system is open. The feature set challenged engineers to build the latest technology into a compact space, including:
4GB DDR3 RAM, Intel Core 2 Duo SU9400 (1.4Ghz) ultra-low voltage processor; A Thin 128GB SSD for faster, cooler, quieter and more durable storage than traditional hard drives; A A13.4-inch high-definition display.

The attention to detail is apparent in the black, jewelry box-like packaging that is as striking as the laptop itself. A tug on a cloth loop reveals the Adamo XPS and assorted accessories that accompany the system.

Adamo, derived from the Latin word meaning to fall in love, is a flagship in a line of products created to disrupt the personal computing space with the combination of new design aesthetics, personalization choices and sought-after technologies.

The Adamo by Dell brand was launched last March with the first Adamo laptop, which combined high-performance technologies in a finely-machined aluminum case only .65-inch thick.

The pencil-thin Adamo XPS weighs just over 3 pounds and measures 13.39 x 10.71 inches. Dell expects to begin taking orders and shipping the Adamo XPS with Microsoft Windows 7 pre-installed in time for the holidays.

Dell Confirms its Entry into Smart Phone Business


Dell confirmed plans to enter the smart phone business and announced partnerships with two of the mobile operators.

Dell plans to distribute its new Mini 3 smart phones through China Mobile, the largest telecommunications company in the world with more than 500 million customers, and Claro, which serves more than 42 million people in Brazil as part of the America Movil network.

Entry into the smart phone category reflects Dells continued expansion into mobile internet products and services through value-added relationships with leading operators. Earlier this year Dell was the first mobile PC manufacturer to embed China Mobiles 3G technology and services into its netbooks and quickly became the leading seller of netbooks through retail outlets in China. In addition Dell has existing agreements with other leading global telecom providers, including Vodafone in Europe; Australia/New Zealand, AT&T and Verizon in the U.S.; M1 and Starhub in Singapore; and Maxis in Malaysia, creating more opportunities to meet the needs of a connected lifestyle.
Our entry into the smart phone category is a logical extension of Dells consumer product evolution over the past two years, said Ron Garriques, President, Dell Global Consumer Group. We are developing smaller and smarter mobile products that enable our customers to take their internet experience out of the home and do the things they want to do whenever and wherever they want.

This signals an important milestone in the long term partnership between China Mobile and Dell, said a China Mobile spokesperson. We are excited for Dell to be among the first manufacturers to introduce new technology based on the OPhone platform. We look forward to working with Dell as it brings innovative new products and services to add value to our customers lives.

As a leading innovation company in Brazil, Claro is proud of being the first wireless carrier in the world offering the 3G version of Dells smart phone. This confirms the Brazilian market strength and Claro as a leading actor in introducing new technology products and services to the country, said Jo Cox, president for Claro.

The initial Mini 3 smart phones are designed around the Android platform to best deliver power, flexibility and customization opportunities for both users and carriers.

Dells Mini 3 smart phones reflect the elegant look and style that demonstrates Dells commitment to design innovation. Details of phone models will be announced on a partner-by-partner basis when devices are available in stores, anticipated in late November for China Mobile and years end for Claro.

Dell Offers Reliance Broadband with Netbooks

Dell announced a unique bundling offer today for a select range of notebooks/ netbooks with specially designed wireless broadband package from Reliance. To be marketed as NetConnect Broadband Plus, the wireless broadband package will include a USB card and six months of unlimited wireless broadband (subject to a fair use cap) with the notebook/ netbook on purchase. Upon completion of offer period, customers can choose to enter any of existing Reliance plans available at that point of time. According to the agreement between the two companies, Dell will make these bundled computing products available through its established channel across the country.

Mahesh Bhalla, Director and General Manager of Consumer Sales, Dell India stated Internet proliferation along with attendant benefits across business as well as personal use has been a key driver in the PC market. But the real catalyst in laptop sales would be when internet access becomes easier, affordable and consistent. This is the first step towards Dells objective of becoming Complete Solution Provider. He added, The offer will allow Computing on the go and is best suited for video streaming, video surveillance, rich media content&superior Internet browsing.

The Internet and laptop penetration in the country are growing at a phenomenal rate of over 20% per annum respectively giving us tremendous potential to jointly tap and offer greater value to our customers, said Vrajesh Shelat, Head Wireless Data Business, Reliance Communications. This alliance with Dell, together with vast footprint of Reliance will further catalyze the growth of PC and internet penetration, especially beyond the top cities in the country, he added

Dell Opens Flagship Consumer Store in Bangalore

Dell India announced the opening of its flagship consumer store in Bangalore. The 1,300 square-feet store offers a wide range of products from the Inspiron, Studio, Alienware and Adamo brands, as well as related peripherals. Co-located with the flagship store is also Dells first consumer service center, where customers can obtain value-added services or resolve their technical issues.

We have rapidly increased our presence in the consumer market over the last year with new exciting products, while continuing to expand our business footprint across India, said Mahesh Bhalla, Director and General Manager of Consumer Sales, Dell India. The launch of Dell exclusive stores last year was just the first step to offer customers a unique shopping experience.

The new Bangalore flagship store is the next evolution to provide a higher level of customer service while enabling us to offer the advantages of Dells direct model with the added benefit of retail availability to browse, touch and experience the product.

Dells unique channel model makes it possible for the customers to see the products on the retail shelves and then place an order for the preferred model with the choice to customize the looks and configuration of the unit.

Dell Exclusive stores play an important role in delivering on the promise of our multi-channel model in India and allow customers to personalize products to their unique requirements. Building further on that, our new flagship store in Bangalore carries the broadest spectrum of our consumer products and demonstrates how todays young-connected generation, students, families, serious multimedia users and gamers can integrate Dells broad range of consumer products into their lifestyle, said Girish Mehta, Director of Consumer Marketing, Dell India. Consumers experience a brand through multiple touch points, and the launch of our new store in Bangalore today supports our brand tagline of yours is here.

Dell Opens Service Centres in Bangalore and Delhi

Finally Dell realizes the value of robust service support and to minimize the sense of dissatisfaction about service amongst consumer, Dell announced the launch of the two exclusive Dell Consumer Service Centers in Bangalore and Delhi. This is integral to Dells Consumer Services and Support strategy enabling Dell to offer more choice and flexibility to our customers.

The launch has been significant for Dell as India is one of the first few countries where Dell has started its service centers allowing customers to walk in for requirements with technical support. This is an option that customers can exercise in addition to the in home (onsite) warranty, thus improving the ownership experience of their Dell products.

Dell plans to expand its service roadmap to 15 centers with a pan India footprint covering other major metros and tier 2 cities. Customers in over 600 locations across India will be covered through these Dell Service Centres.

Dell Consumer Service Centres will enhance Dells service capability into Value Added Services like DataSafe, DellonCall, Online Training and PC TuneUp. Dell will offer its customers the choice to buy Warranty extensions/ upgrades, Parts and other VAS from these service centres

At Dell, we are constantly working on new initiatives to serve our customers better. Apart from providing in-home onsite assistance to our customers for technical problems, we have now evolved our service model to include Dell Service Centres. Customers, in addition to getting their issues resolved, can also choose from a wide range of value added services, said, Ganesh Lakshminarayanan, Vice President, Global Consumer Services&Support and Managing Director, Dell International Services

Dell Unveils Vostro ‘All in One’ For Small Business


Cramped spaces and overcrowded desks are a headache for business owners. That is the conclusion from a Dell online poll of small businesses in China, India, France, Germany, Spain, the United Kingdom and United States about their desk space challenges. In response, Dell announced the Vostro All in One, Dells first all-in-one desktop computer designed exclusively for small businesses.

Small businesses around the world are constantly looking to do more with less, and IDC predicts that by 2013 small form factor, all-in-one and ultra-small form factor desktops will make up nearly 38 percent of the overall desktop market, said Richard Shim, research manager for IDC's Personal Computing program. Solutions that help organizations migrate to space-saving desktops are well positioned to benefit from this trend.

The Vostro All in Ones clutter-free design minimizes the amount of space the computer takes up on the desk to provide business buyers with a powerful, stylish and affordable desktop computer. What’s more, the computers full desktop processing power is backed with Dells worry-free small business support.

The system is easy to set up, going from box to business in less than four minutes, and, when using the optional VESA mount, saves customers as much as 79 percent of their desk space versus a traditional desktop and monitor set-up. When combined with optional integrated Wi-Fi and a wireless mouse and keyboard, the result is a wire-free desk. The new Vostro also offers Intel Core 2 Duo processors and an integrated webcam that enables businesses to enjoy remote collaboration.

Small businesses are waking up to the fact that saving space is a critical requirement for their desktops and the Vostro All In One is the first-of-its-kind solution for small businesses wanting a cleaner, more productive workspace at an amazing value, said Sam Burd, global vice president, Dell Small and Medium Business. This is a perfect example of how Dell is expanding the Vostro line to bring customers innovative design and productivity based on their unique needs and business environments.

Starting at $629, the Vostro All in One is available in China and Japan, July 27 in South Asia, Australia and New Zealand and India August 3.

Dell Needs Check on Service Support

Dell the number two PC brand in the Indian market has been doing commendably well, buyers are happy with range, and love to pick up the colourful PCs. But as the numbers of buyers are increasing, so is a sense of dissatisfaction amongst them especially when it comes to service. It might be strong in its product push in the market, but Dell is showing a unconcerned attitude when it comes to service issues.

While Dell does have its service set up for the Indian consumers with toll-free numbers, online support, and engineers, but results are not very encouraging. The biggest complaint that consumers are making about Dell is that the company is not very proactive in promoting its service support network. The awareness levels amongst consumers is low, especially in B&C class locations. In fact this is also impacting the purchase decisions amongst consumers.

Case in point are the queries below that we at onlinedellsupport.blogspot.com got post a story on Dell's Service Network.

* I bought a laptop through Dell site (From US) 2.5 years ago, I saw its battery down (9-cell battery) around 6-7 months ago. Any dealers/service centers in Hyderabad where I can get the laptop repaired, wrote Sudhir Bhadauria, Dell Consumer, Hyderabad.


* I want to know about Dell service center nearest from haldwani or Haldwani (Uttrakhand), wrote Gangesh Sharma, Ganesh Polytex Ltd, Rudrapur, Uttranchal.


* I am interested in buying a Dell inspiron laptop but my apprehensions about the support of Dell in Orissa is holding me back. It would be of great help if you could please mail me at the earliest about the service centres of dell in bhubaneswar, orissa or nearby, wrote Swavab Sourav Moharana, Bhubaneswar, Orissa.


And its not just consumers from tier two markets, but also tier one cities. Surprisingly we heard from Renu Menon, of MindTree , Bangalore (The place where Dell is HQed). She asked, Can you please send me the address and phone number of Dell service centers in Banashankari and Janyanagar area in Bangalore. I am looking for a service center for Dell Inspiron laptop.

This proves that India's number two PC brand will have to really improve its awareness campaign for its service support set up. in fact it should already have been done seeing that Dell has now increased its channel network. Though the company offers doorstep service on call, but very few are aware. Surprisingly even the channel partners are low on awareness about this. We actually tried to get comments on this issue from the company but did not get any response. In this case then Dell will actually have to hitch up its pants and get moving with some hardcore awareness campaigns, especially in tier two and three cities, which are the sunshine markets for all IT brands in the country.

What initiatives should Dell adopt to create awareness about its service support?

Dell Announces Strong Stance Against Exporting E-Waste

Dell becomes among major computer manufacturer to ban the export of non-working electronics to developing countries as part of its global policy on responsible electronics disposal.

Dells electronics disposition policy now exceeds the requirements of the Basel Convention, which bans the export of certain electronic waste based on its material or chemical composition. By expanding its definition of electronic waste to include all non-working parts or devices, irrespective of material composition, Dell aims to help prevent the unauthorized dumping of electronic waste in developing countries by requiring that equipment be tested and certified as working prior to export.

Mahesh Bhalla, general manager (consumer business India), Dell: As one of the worlds leading providers of technology, we recognize our responsibility towards environmental issues concerning responsible product retirement and support re-cycling regulation or legislative proposals that are consistent and in line with our producer responsibility policy. We have world class partners to manage a safe, friendly recycling process and who understand that reusing computers by extending their life and performance is the way to go. To ensure that efficient and convenient product recovery options are available directly to consumers, Dell provides free recycling for any Dell branded product at anytime and free recycling for other branded products with the purchase of new Dell equipment."

These additions to the companies disposition policy reflect Dells long-standing commitment to responsibly manage sensitive electronic waste through final disposition.

In it, Dell defines electronic waste as non-working parts or devices, irrespective of material composition. It does not include:
Materials deemed non-hazardous by the Basel Convention;
Working equipment and parts that are not intended for disposal or recycling, but for donation, reuse or resale;
Components being returned under warranty to the original equipment manufacturer; or
Materials to be used in manufacturing without further processing or preparation.

The policy also states:

All exports and imports of electronic waste handled by Dell and its authorized environmental partners will comply with existing international waste trade agreements and legal requirements:
Dell does not permit electronic waste to be exported from developed (members countries in the Organization for Economic Co-Operation and Development [OECD] or the European Union [EU]) to developing (non-OECD/EU) countries, either directly or through intermediaries:
No prison or child labor will be used in the disposal of electronic waste; and
Every reasonable effort will be made to control all electronic wastes and prevent it from entering landfills or incinerators.

The policy also reinforces that electronic waste processed by Dells disposition chain is tracked and documented throughout the entire chain of custody until final disposition, and that Dell will audit its recycling, refurbishment and processing vendors at least annually to ensure they conform to Dells electronics disposition policy and environmental partner performance standards.

A Barbara Kyle, National Coordinator, Electronics Take Back Coalition: Too many companies are still exporting used, non-working electronic equipment to developing countries, supposedly for repairs. We applaud Dell for drawing a clear line by saying they will not export non-working electronics to developing countries not for recycling, and not for repairs. Dells policy on e-waste export is now the strongest in the industry and demonstrates Dells leadership as a global environmental citizen.

Dell Designs Netbook To Focus on Education


Dell delivers Industry firsts with 10.1 inch net book designed for education.

* A Dell believes every child should have access to the world of knowledge beyond the classroom

* A The new Latitude TM 2100 is influenced by the needs of K-12 students student rugged design offered with wireless connectivity that can be monitored by educators with a network activity light

* A The Latitude 2100 will also appeal to other public-sector and enterprise customers looking for a net book for uses from employee training to order fulfillment, or wanting secondary systems for their workforce

* A Backed by Dells award-winning business-class service and support including standard onsite services


Dell believes every child should have the opportunity and tools to learn the skills necessary to succeed in the digital world. Critical to this is the availability of technology designed for the unique needs of K-12 students, teachers and school administrators. Today, Dell set a new standard in education technology with the launch of a net book influenced by the needs of K-12 students, the Latitude 2100. The Latitude 2100 is also ideal for any business or public institution that needs affordable, durable internet-ready device for email and collaboration.

Inspired by close cooperation with hundreds of students, teachers, parents and administrators, Dell designers created a purpose-built education net book that focuses on what’s most important learning. The Latitude 2100 is part of Dells connected classroom innovative technology products, services, software and training that make learning in the digital age a reality. With the Latitude 2100, students can access enhanced learning resources and digital content on a school network or via the Internet. As a result, the Latitude 2100 blends into student life, from lesson plans to homework, increasing time spent learning versus managing technology.

The Latitude 2100 has unique features for schools like more rugged, rubberized design that is easier for children to carry and use safely. It also offers wireless connectivity that can be monitored by the teacher with a Network Activity Light on the net book lid. The Latitude 2100 is thus a perfect choice for enhanced student interaction, assessment, and for special education teaching and offers administrators a range of services making it easier to deploy and manage.

The Latitude 2100 extends Dells Latitude range and joins the Latitude XT2 tablet and semi rugged Latitude ATG as systems designed to meet the exacting needs of customers across a range of private and public-sector organizations. Enterprises and public-sector customers looking for a business-class netbook will be attracted to the Latitude 2100 for activities ranging from employee training to order fulfillment or when a secondary system is required by their workforce.

Dell is setting a new standard for net books with the Latitude 2100. Said Neeraj Gupta, GM- Public, Dell India. The Latitude 2100 is a purpose-designed net book for students. In addition to being popular with education institutions, we also expect the business-class design features of the Latitude 2100 to interest other public institutions and private enterprises as it delivers a unique offering to the net book market.

Dell Mini Netbooks: Colorful, Small, Light Weight

Dell Unveils New Fashion PCs

Style-minded families, students and teens want to personalize their PCs to meet their performance and lifestyle needs blogging, chatting, sending photos or running a media center. Highly-stylized products, like Dells new Inspiron 535 and Inspiron 545 desktops, deliver on design and customization, transforming the brand from the built- for-me model, into made-for-me.

Dells new Inspiron 535 and Inspiron 545 slim and mini-towers expand the design and personalization possibilities for consumers. Available in eight vibrant colors, Dell is the only major consumer desktop manufacturer to offer such extensive personalization options to reflect individuals personal style or to complement their bedroom or study.

A Customers are given complete control in choosing processors, form factors and colors to build an Inspiron desktop thats high in function and style said Girish Mehta, Director of Consumer Marketing, Dell India. Theres versatility to customize a system that fits into everyones lifestyle and budget.

A Inspiron 535 and Inspiron 545 desktops debut today in India. Starting at Rs25,400 (including delivery), the systems will also be available through retail outlets later in May.

Dell Unveils Efficient Enterprise Computing Portfolio



Dells new Inspiron desktop lets people express themselves through choices of color (eight options), size (slim or mini-tower) and configuration.

Vivid color palette to express your personal style: Piano Black, Pure White, True Blue, Formula Red, Tangerine Orange, Spring Green, Plum Purple and Flamingo Pink.

Features available on the new Inspiron desktops include:
  • A Intel Pentium, Intel Core 2 Duo and Intel Core 2 Quad options
  • Integrated Intel or ATI Radeon graphics on select systems with discrete graphics options available
  • Up to 8GB memory on select systems
  • Up to 750GB storage (slim tower) or up to 1TB storage (mini-tower)
  • Optional 19-in-1 media card reader and optional HDMI connectivity
  • 6 USB ports (2 front, 4 back)
  • A Dual optical options (mini-tower only) including Blu-ray Disc drive
  • Small form factor with its versatile horizontal or vertical placement is designed to easily fit into your home media center (slim tower only)
Dell Unveils Efficient Enterprise Computing Portfolio, Freeing Customers from Costly and Proprietary Technology


Followers

globaltechlogic