Finally Dell realizes the value of robust service support and to minimize the sense of dissatisfaction about service amongst consumer, Dell announced the launch of the two exclusive Dell Consumer Service Centers in Bangalore and Delhi. This is integral to Dells Consumer Services and Support strategy enabling Dell to offer more choice and flexibility to our customers.The launch has been significant for Dell as India is one of the first few countries where Dell has started its service centers allowing customers to walk in for requirements with technical support. This is an option that customers can exercise in addition to the in home (onsite) warranty, thus improving the ownership experience of their Dell products.
Dell plans to expand its service roadmap to 15 centers with a pan India footprint covering other major metros and tier 2 cities. Customers in over 600 locations across India will be covered through these Dell Service Centres.
Dell Consumer Service Centres will enhance Dells service capability into Value Added Services like DataSafe, DellonCall, Online Training and PC TuneUp. Dell will offer its customers the choice to buy Warranty extensions/ upgrades, Parts and other VAS from these service centres
At Dell, we are constantly working on new initiatives to serve our customers better. Apart from providing in-home onsite assistance to our customers for technical problems, we have now evolved our service model to include Dell Service Centres. Customers, in addition to getting their issues resolved, can also choose from a wide range of value added services, said, Ganesh Lakshminarayanan, Vice President, Global Consumer Services&Support and Managing Director, Dell International Services
